See the Training Before You Enroll
Get a guided walkthrough of the Critical Time Intervention Training directly from Carolyn. In this video, she demonstrates the course experience, explains how the role-plays and chapters are structured, and shares who this training is designed for.
Curriculum
- Interactive Lesson: Part Three – Fundamentals of CTI – Roles and Phases
- Interactive Practice: Part Three – The First Conversation – Engaging a Client in Pre-CTI
- Non-Interactive: Part Three Document
- Interactive Lesson: Part Four – Fundamentals of CTI – Skills Necessary For Each Phase
- Interactive Practice: Part Four – Trust and Trauma – Roberto’s Intake Meeting (Pre-CTI)
- Interactive Practice: Part Four – Transition Phase – Accompanying Dominique to a Benefits Office (Phase 1)
- Interactive Practice: Part Four – Advocacy in Action – Supporting Jill Through Anxiety (Phase 2)
- Interactive Practice: Part Four – Preparing for Goodbye – Ending Support with Vincent (Phase 3)
- Non-Interactive: Part Four Document
- Interactive Lesson: Part Five – CTI with Marginalized Populations
- Interactive Practice: Part Five – Facing Discrimination – Empowering a Client in Crisis
- Non-Interactive: Part Five Document
- Interactive Lesson: Part Six – Resources – Finding and Linking
- Interactive Practice: Part Six – Finding the Right Fit – Connecting a Client to a Faith-Based Support Group
- Interactive Practice: Part Six – Building Informal Networks – Reconnecting with Family
- Interactive Lesson: Part Seven – Documentation for the CTI Worker
- Interactive Practice: Part Seven – Documentation Debrief – Writing a Progress Note After a Challenging Visit
- Non-Interactive: Part Seven Document
- Interactive Lesson: Part Eight – Supervision
- Interactive Practice: Part Eight – Supervision Scenario – Prioritizing Clients in Crisis
- Non-Interactive: Part Eight Document
- Interactive Lesson: Part Nine – Program Evaluation
- Interactive Practice: Part Nine – Program Evaluation Discussion – Responding to a Fidelity Review Gap
- Non-Interactive: Part Nine
- Interactive Lesson: Part Ten – Implementation
- Final Quiz
About This Course
Critical Time Intervention Training provides a structured, practice-based approach to learning the core principles, phases, and skills of Critical Time Intervention (CTI). This course combines foundational concepts with real case scenarios to help learners understand how to support individuals through periods of transition and crisis.
Throughout the training, you’ll explore CTI values, phase-specific strategies, documentation practices, equity considerations, and effective approaches to engagement, advocacy, and linkage. The course includes demonstrations, clinical examples, and practical tools designed to build confidence and competence in CTI practice.
Your Instructor
Carolyn Hanesworth, PhD, LCSW, is a social work educator and practitioner with extensive experience in Critical Time Intervention (CTI), behavioral health, homelessness services, and community-based support. Her work focuses on improving care during periods of transition and strengthening the systems that serve individuals facing crisis, instability, and marginalization. Carolyn has trained practitioners, supervisors, and organizations across multiple settings in the core values, phases, and skills of CTI, blending research, real-world practice, and trauma-informed approaches. She is committed to helping workers apply CTI with clarity, intention, and respect, ensuring that each learner leaves with practical tools they can use immediately in the field.
“This training helped me understand the CTI phases in a concrete and practical way. The real cases made everything click.”
— Frontline Case Manager
“I finally feel confident supporting clients through transitions. The examples and demonstrations were incredibly helpful.”
— CTI Worker in Training
“This course gave me tools I could use immediately. The focus on engagement and advocacy was especially valuable.”
— Supportive Housing Program Staff